Everything you want to know.

Willow is available to adults 18+ who are not pregnant or breastfeeding, and who don't have certain medical conditions that make treatment unsafe. We also can't accept individuals with diabetes, though pre-diabetes and hypertension are welcome.

Begin with a quick assessment verifying your eligibility. Then share your health history, select your plan, and complete your free visit to receive a personalized same-day treatment plan from a licensed U.S. physician. Your medication arrives with complimentary shipping and ongoing physician support.

Use the chat icon at the bottom right of our website or email support@willow.local. Our Patient Care Team will respond within 24 hours.

Contact the Patient Care Team immediately. We coordinate with our pharmacy partner to ensure quick medication delivery. Replacement shipments are arranged if packages are lost, delayed, or exposed to unsafe temperatures.

Willow provides GLP-1 weight loss medication, personalized for you and your body by licensed physicians. The goal is to help you lose up to 20% of your body weight through healthy choices that feel natural, with ongoing support through the Willow platform.

A licensed physician designs your personalized treatment plan and prescribes your GLP-1 medication for home delivery. The service includes same-day prescriptions, free 2-day shipping, and ongoing care through the platform.

Many Willow patients lose up to 20% of their body weight, with visible results in just a few months. Your physician and Care Team guide you throughout your journey.

You complete a brief online form sharing health, lifestyle, and medical history. A licensed physician reviews it, creates your personalized treatment plan, and prescribes your GLP-1 medication if you're eligible. You can message your physician anytime through your patient portal.

Willow operates in 34 states including Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Willow combines expert medical care, personalized treatment, and an effortless experience. Licensed physicians stay current on the latest scientific advances, offering customized GLP-1 medication, transparent pricing, same-day prescriptions, and free two-day shipping.

Semaglutide and Tirzepatide offer two administration methods: Injectable versions administered once weekly as a small injection, or Oral Semaglutide taken daily as a tablet placed under your tongue that dissolves and absorbs into your bloodstream. Your Willow physician recommends the best option for you.

No. Willow offers GLP-1 medications in both injectable and oral (sublingual) forms. Oral Semaglutide provides a needle-free alternative, and your physician helps you choose the best option.

Both are proven weight loss treatments. Semaglutide targets GLP-1 receptors to control appetite and digestion, while Tirzepatide activates both GLP-1 and GIP receptors for added metabolic support. Research indicates Tirzepatide may produce greater weight loss and glucose control for some patients.

Common side effects include nausea, vomiting, diarrhea, constipation, abdominal pain, decreased appetite, and indigestion. Most side effects improve as your body adjusts to treatment. If any symptoms persist or worsen, contact your healthcare professional for guidance.

Yes, your prescription can be sent to any preferred pharmacy. A platform fee applies, and the pharmacy must fill the prescription exactly as written by Willow physicians. If you opt out of Willow's partner pharmacies, you pay medication costs directly.

Your Willow doctor helps you decide whether to continue treatment, lower your dose, or transition off medication. Willow supports you in maintaining your results safely and confidently.

Stopping these medications is safe and common, though increased appetite and weight gain may occur. Gradual tapering with your Willow physician helps manage these changes and supports long-term goals.

Your Willow Treatment Program includes: Personalized GLP-1 medication, Same-day approval and free shipping, Unlimited physician access and 24/7 Care Team support.

After physician verification and prescription writing, pharmacy processing takes 2-4 business days. Delivery via FedEx or UPS typically takes 2-3 additional days. High-volume periods may extend timelines slightly.

Yes. You'll typically see the same physician for continuity and safety, except in cases of vacation or staff changes.

Yes, your program renews automatically to ensure you never miss a dose.

U.S. law requires ID verification for all prescription medications, including GLP-1s. It protects your safety, confirms identity, and prevents misuse.

Willow starts at $299 per month and includes: Personalized GLP-1 medication, Your medical evaluation and treatment plan, Unlimited access to your Willow physician, 24/7 online support from your Care Team, Free shipping right to your door. Medication costs vary by dosage and prescription.

No. Your Willow Treatment Program includes personalized GLP-1 medication, unlimited access to your Willow physician, free shipping, and 24/7 support from your Care Team. You'll always have transparent pricing, flexible options, and full support from day one with no hidden fees.

Yes, HSA or FSA accounts can be used for Willow prescriptions at checkout.

You can cancel anytime by messaging the Patient Care Team. Submit cancellation requests at least 2 business days before your next processing date to avoid charges. Full refunds are provided within 5-10 business days if you cancel before your prescription goes to the pharmacy. Requests received after the cutoff apply to the next cycle.